KMID : 0614820230290010012
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Journal of Korean Academy of Nursing Administration 2023 Volume.29 No. 1 p.12 ~ p.21
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Improving Patients¡¯ Perception of the Quality of Nursing Services and Nurses' Perception of Nursing Rounds through Purposeful and Timely Nursing Rounds
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Kim Yun-Sook
Kim Dong-Yeon Kim Na-Young Kim Jin-Suk Yang Young-Eun Jeong You-Min Choi Hee-Young Oh Eun
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Abstract
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Purpose: This descriptive study aimed to identify the effects of purposeful and timely nursing rounds on patients' perception of the quality of nursing services and nurses' perception of nursing rounds.
Methods: Intentional nursing rounds were conducted by communicating patients¡¯ questions on pain, position, pump, potty, and possessions. A total of 144 nurses and 149 patients participated, and data were collected using self-report questionnaires. The independent t-test, chi-square test, and Wilcoxon¡¯s rank-sum test were used to analyze the data with SPSS version 24.0.
Results: Although intentional nursing rounds improved the nurses¡¯ perception of nursing rounds, there was no significant difference. The nurses¡¯ benefit had the lowest score (3.36), and the benefit of communication with patients had the highest score (3.79). Intentional nursing rounds significantly improved the patients¡¯ perception of the quality of nursing services in the intervention group. Among the factors of empathy (Z=4.98, p<.001) related to the quality of nursing services as perceived by the patient, assurance (Z=5.50, p<.001), reliability (Z=4.43, p<.001), and responsiveness (Z=5.02, p<.001) significantly increased.
Conclusion: Intentional nursing rounds positively affected patients¡¯ perception of the quality of nursing service. It is important to improve intentional nursing rounds to enhance nurses¡¯ perceptions of them.
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KEYWORD
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Teaching rounds, Perception, Nursing services, Patient satisfaction, Intention
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